Policy/FAQ
Mani+Pedi Services
My availability has changed. Do I need to re-add myself to the waitlist?
If you have already added yourself to the waitlist for a particular date/range of dates, you’re welcome to send us an email at salon@nailarthouseatx.com to update the days you are available. Please do not add yourself to the waitlist multiple times for the same dates. This helps us keep our waitlist organized!
Why hasn’t my appointment been accepted yet?
We work as quickly as possible to get your appointments accepted. If you are booking around the beginning of the month when we open our schedule for the following month, we are dealing with many appointment requests. If you have submitted a request and received a confirmation message, your appointment is always reserved until it is accepted or declined.
I went to update my billing information and I don’t see my appointment as reserved, but I can’t rebook that same spot. Did it get cancelled?
If you have received a message that you have requested an appointment but haven’t received one that it was declined, your appointment is pending approval. Your appointment time is still reserved and it is not necessary to rebook. If you were asked to update your billing information but are not seeing your appointment on your profile, it will appear as soon as it has been approved. Double check that you have logged into your existing account as well. If you create a duplicate account (under a different name or contact info), it may not be showing for that reason as well.
Why did my appointment request get declined?
Sometimes if your appointment has been booked improperly or we were unable to reach you to update your billing information, we have to decline your appointment request. Please click the link sent to you in the message/email that your appointment request was declined to read the associated message we sent you.
Why are there no appointments available for the month of ____?
If you are searching for an appointment for the current month and don’t see any available, it means we are completely booked. We open our schedule one full month in advance at the beginning of the month (for example, the July schedule opens at the beginning of June, the August schedule opens at the beginning of July, and so on). If you don’t see any appointments, please join our waitlist.
I have an appointment on ___, but need to reschedule. Can you see if someone else wants to switch with me?
In order to respect all of our clients’ busy schedules, we are no longer able to switch appointments. Please join our waitlist if you’d like to reschedule.
When are you opening the schedule for the month after next?
As stated above, we open our schedule one full month in advance at the beginning of the month (for example, the July schedule opens at the beginning of June, the August schedule opens at the beginning of July, and so on). Please follow us on Instagram (@_nail_art_house_) for notifications on when our schedule opens.
Can I come in for just a removal?
Yes! You can book this under “Only Gel Removal (without main service)” on our booking website. If you would like to add shaping for an additional $10, please book under “Only Gel Removal + Shaping (without main service)”.
Please note neither one of these services include cuticle work. If you are looking for a manicure service without polish or just a clear coat, please book a full-service and add what you’re looking for in the notes.
Can I book an appointment for my friend/family member and I to visit at the same time?
Yes! You and your friend/family member will need to book under two separate accounts. Please visit our booking instructions for details.
Because our schedule fills up quickly, the best time to book simultaneous appointments is at the beginning of the month when the next month’s schedule is opened. If the date/time you are looking for is not available, please join our waitlist and we will do our best to get you both in at the same time.
Please be advised that we DO NOT accept clients under the age of 16.
NOTE: if you are wanting to bring your child with you to your own appointment, they must be 10 years or older per our salon policy.
How do I book an appointment?
Please visit https://nailarthouse.
How do I book an appointment?
Please visit https://nailarthouse.
I joined the waitlist but haven’t been contacted yet.
Don’t worry, we are doing our best to get you in as soon as possible! If you have joined the waitlist but selected only one preferred nail master or gave very selective days/times you are available, it is much more difficult for us to find a spot for you. The more flexibility you are able to give us, the more likely we will be able to get you in sooner! We will reach out to you as soon as we have a spot for you.
**Please do not add yourself to the waitlist multiple times for the same dates.**
We recommend occasionally checking our schedule for openings. We do our best to keep up with cancellations but when they occur outside of our front desk hours, we aren’t able to reach out to you immediately. Thank you for understanding!
I can’t find an appointment on the day I want.
If there is a day, time, or a certain nail master you would like to book but there are none available, please first join our waitlist. We will reach out if/when there is an opening. Please keep in mind that the more flexibility you are able to give us, the more likely we will be able to get you in. Here is our waitlist form:
https://docs.google.com/forms/
In the meantime, please keep an eye on our Instagram for updates on last-minute cancellations that occur outside of front desk hours. If the appointment we posted is still available, it will show on the calendar. We do occasionally have cancellations that occur while we are out of the salon, so feel free to check our schedule occasionally.
We do our best to prioritize our regular clients on the waitlist, so please be understanding that we’ll always do the best we can to get you in around the date you are requesting.
I have an appointment on ___, but can I come in sooner?
First, please check our schedule. This will always show all available spots. If you don’t see an opening, please join our waitlist and we will reach out if/when there are any openings. You’re welcome to add a note to your waitlist form about wanting to get in sooner/later and we will try our best.
PLEASE NOTE: if you are entirely unable to make the appointment you currently have scheduled, please go ahead and cancel to avoid any last-minute cancellation fees.
Join waitlist here: https://docs.google.com/
When is your next available appointment?
Our schedule will always show the next available spot. Please visit https://squareup.com/
Can I add on nail art to my appointment that I already booked?
It depends! Sometimes we may be able to add a little bit of time onto your appointment, but we ask that you please select the add-on service when initially booking. Please check out our instructions for booking art on this page: https://nailarthouse.
If you’d like to request an art add-on to a previously booked appointment, get an estimate for the cost or length of time required for a design, or send photos of your inspiration, please email us at salon@nailarthouseatx.com
I have a design in mind for nail art but I’m not sure what to select on the booking website.
You’re welcome to send us an email at salon@nailarthouseatx.com with a photo and description of what you are looking for if you’re not sure what service should be selected. Please keep in mind that we may not have time for your desired design during the appointment time you booked, but we will try our best to add it to your appointment.
Can I bring my child/pet with me?
We all love kids and pets but we need to focus on the process and quality, in addition to there are lots of sterilization hot boxes and sharp objects, therefor no kids nor pets are allowed during the process.
Education
How I can reserve my spot for a class?
In order to enroll in the class, students have to place an order with a full payment from the class dates link.
Should I have any experience for a class?
We developed two different classes : for class “Upgrade” you need at least 6 month of experience in nail industry.
For a class for “beginners” no previous experience needed.
Will I get a State License after the class completion?
Nail Art House is a Private Education Center, that provides upgrades to your skills via master classes that have no intent to obtain an official State License. Also, students can not include hours earned via master class in their Cosmetology License curriculum. Students will get a Certificate of Completion in the end of the class.
How long does a class takes daily?
Normally we start at 10:00 am each day and stay until you finish a model. So it is all depends on haw fast you work 🙂 (usually 6-7pm)
Do I need to bring anything with me for a class?
Nail Art House provides all tools and materials for a class. Also food and coffee/water is included! Yay! Just bring your notebook to write some important notes for future !
Is class payment refundable?
Payment for the class is fully refundable if canceled at least 30 days before the class start date, minus a 2.9% payment processing fee. The class change date can be changed once. The class payment becomes non-refundable, and the student cannot be moved to another class date if the cancellation occurs less than 30 days before the class start date.
How many days is the class for beginners?
In order to cover all fundamentals of E-File Technique, and provide more practice to our students, class duration is 3 days.
How many days is upgrade class?
Since it is developed for technicians with at least 6 month of experience – duration is 1 intensive day.
Policy
Visiting Rules
For the safety and comfort of our guests we ask our clients for:
- No additional guests, including relatives and children under 10
- No pets (unless they are licensed service dog)
We reserve the right to deny services or stop services during appointment at the discretion of management, as a result 100% fee from the booked appointment will be applied.
Cancellation & Rescheduling
We understand life can be busy, if you need to cancel or reschedule your appointment, please give us at least 24 hours notice.
To accommodate high demand for appointments and provide compensation for our licensed technicians and stuff, cancellations & rescheduling with less than 24 hours but more then 6 hours notice will incur a 50% fee of the original service booked price. Cancellations, rescheduling with less then 6 hours prior your appointment time incur a 100% fee.
Also, if 2 or more services booked at the same time and one of the services canceled at the day of the service or less then 24hrs – canceled services will be charged 100%
Same Day appointments are final.
Late Arrival & No Show
If you are late for up to 15 minutes, we may need to shorten your service to accommodate for the next scheduled appointment.
If you are late for more than 15 minutes, we reserve the right to cancel your appointment and as a result it will be a 100% charge from the booked services, in case late arrival appointment can be accommodated – it is subject to 45$ fee.
We reserve the right to charge 100% amount of the services booked for all “no show” appointments.
Pricing Policy
Pricing are subject to change without notice.
E-gift & physical cards are non refundable.
Warranty
All services in the Nail Art House, LLC are covered with 3 days warranty. During this period we can fix any imperfections for no additional payment. For any requests outside of this period, normal appointment should be scheduled.
Nail Polish Color Changes
At Nail Art House, we aim to provide efficient and satisfactory nail services to all our clients. To maintain smooth operations and uphold the quality of our services, we have established the following policy regarding nail polish color changes: Decision Finalization: Once a nail polish color has been chosen and applied during a session, any requests for color changes cannot be accommodated. This policy ensures that our technicians can focus on delivering timely and meticulous services to all our clients without disruptions. We prioritize client satisfaction and strive to deliver exceptional nail care experiences. If you have any concerns about your chosen nail polish color during your appointment, please communicate with your technician promptly during the service so that we can address your needs effectively.