"Because a refined experience is built on the details—before you even arrive."

Cancellation & Rescheduling

– We understand life can be busy, if you need to cancel or reschedule your appointment, please give us at least 24 hours notice. To accommodate high demand for appointments and provide compensation for our licensed technicians and stuff, cancellations & rescheduling with less then 24 hours prior your appointment time incur a 100% fee. Also, if 2 or more services booked at the same time and one of the services canceled at the day of the service or less then 24hrs – canceled services will be charged 100% fee. Same Day appointment are final.

Late Arrival & No Show

If you are late for up to 15 minutes, we may need to shorten your service to accommodate for the next scheduled appointment.If you are late for more than 15 minutes, we reserve the right to cancel your appointment and as a result it will be a 100% charge from the booked services, in case late arrival appointment can be accommodated – it is subject to 45$ fee.We reserve the right to charge 100% amount of the services booked for all “no show” appointments.

Pricing Policy

Pricing are subject to change without notice.E-gift & physical cards are non refundable.

Warranty

All services in the Nail Art House, LLC are covered with 3 days warranty. During this period we can fix any imperfections for no additional payment. For any requests outside of this period, normal appointment should be scheduled.If a manicure is performed without removing work from another salon, we cannot provide a warranty. This is because we cannot verify the quality of products or techniques previously used. To ensure the best results, we recommend a full removal before any new service.

Changes to work in progress

At Nail Art House, we aim to provide efficient and satisfactory nail services to all our clients. To maintain smooth operations and uphold the quality of our services, we have established the following policy regarding nail polish color changes: Decision Finalization: Once a nail polish color has been chosen and applied during a session, any requests for color changes cannot be accommodated. This policy ensures that our technicians can focus on delivering timely and meticulous services to all our clients without disruptions. We prioritize client satisfaction and strive to deliver exceptional nail care experiences. If you have any concerns about your chosen nail polish color during your appointment, please communicate with your technician promptly during the service so that we can address your needs effectively.

For the safety and comfort of our guests we ask our clients for:

No additional guests, including relatives and children under 10
No pets (unless they are licensed service dog)

We reserve the right to deny services or stop services during appointment at the discretion of management, as a result 100% fee from the booked appointment will be applied.

Salon FAQ

Why hasn’t my appointment been accepted yet?

We work as quickly as possible to get your appointments accepted. If you are booking around the beginning of the month when we open our schedule for the following month, we are dealing with many appointment requests. If you have submitted a request and received a confirmation message, your appointment is always reserved until it is accepted or declined.

Why did my appointment request get declined?

Sometimes if your appointment has been booked improperly or we were unable to reach you to update your billing information, we have to decline your appointment request. Please click the link sent to you in the message/email that your appointment request was declined to read the associated message we sent you.

Can I come in for just a removal?

Gel removal service includes ONLY gel polish removal and shaping. This service does not include cuticle trimming or polish change (these steps are only offered as a part of our main Russian e-file manicure). Only for regular customers who currently have product from Nail Art House. Note: we do not remove products from another salons.

I can’t find an appointment on the day I want.

First, please check our schedule, as it always reflects real-time availability. If you don’t see a suitable opening, we recommend joining the waitlist on Square for your preferred date and time. If a spot becomes available, our team will reach out to you.

I have a design in mind for nail art but I’m not sure what to select on the booking website.

You’re welcome to send us an email at salon@nailarthouseatx.com with a photo and description of what you are looking for if you’re not sure what service should be selected. Please keep in mind that we may not have time for your desired design during the appointment time you booked, but we will try our best to add it to your appointment.

Education FAQ

How I can reserve my spot for a class?

In order to enroll in the class, students have to place an order with a full payment from the class dates link.

Should I have any experience for a class?

We developed two different classes : for class “Upgrade” you need at least 6 month of experience in nail industry.

For a class for “beginners” no previous experience needed.

Will I get a State License after the class completion?

Nail Art House is a private education center offering advanced training and master classes designed to enhance professional skills. These courses are not intended to provide or replace an official state license, and hours completed cannot be applied toward cosmetology licensing requirements. Upon completion of the class, students will receive a Certificate of Completion.

How long does a class takes daily?

We typically start each day at 10:00 AM and continue until you complete your model. The finish time depends on your pace, but most days end around 6:00–7:00 PM.

Do I need to bring anything with me for a class?

Nail Art House provides all tools and materials needed for the class. You only need to bring a notebook to take notes and capture important details for future reference.

Is class payment refundable?

Payment for the class is fully refundable if canceled at least 30 days before the class start date, minus a 2.9% payment processing fee. The class change date can be changed once. The class payment becomes non-refundable, and the student cannot be moved to another class date if the cancellation occurs less than 30 days before the class start date.

Visiting Policy & FAQ